• Accreditation
• Performance of hospitals
• Patient safety
• Survey on the satisfaction of the West Island clientele
• Let us know your impressions

The West Island HSSC has finally received a response from Accreditation Canada. After having analyzed the informations that were sent in by the HSSC in October, it was confirmed that, on 2,295 evaluated criteria, there are now only 14 criteria that must be followed up on from now until the month of May.

A message from the President of the Board of Directors (french)

A letter from Accreditation Canada, December 9, 2011 (french)

The Projet de production de rapports sur les hôpitaux canadiens (PPRHC) contains clinical and financial data on over 600 short-term care facilities. The results of the project help participating establishments by allowing them to compare their performance with those of their similar group and with hospitals in Montreal, Quebec and Canada. Quebec received glowing results, when compared to the whole of Canada, and the West Island HSSC earned above average scores on most indicators. It performed especially well in the readmissions category, in terms of cost per weighted case and total hours worked per weighted case. On the other hand, it must work harder in terms of vaginal birthrates.

Consult:

• Performance pour les indicateurs cliniques
• Performance pour les indicateurs financiers
• Principaux messages du PPRHC 

For information: www.icis.ca

Improving patient safety is a constant preoccupation of the West Island HSSC’s team. Committed to transparency with our users and our partners, we are now publishing our data in relation to declared incidents and accidents.

Reported incidents and accidents

Between 2009 and 2011, l'Agence de la santé et des services sociaux de Montréal conducted a survey on the satisfaction of Montreal users. Good news: West Island users are generally more satisfied of services than in the rest of Montreal! For information, read the overview of the survey's results (in French).

All efforts are made to ensure the quality of the services offered at the HSSC. However, you may not be satisfied with the services you have received. If such is the case, you can share your dissatisfaction with the person responsible for the service concerned.

Let us know what you think!
Tell us about your experience at the West Island HSSC, you can send us an email at communications.csss@ssss.gouv.qc.ca. 

Breastfeeding, a positive experience
If you had a positive breastfeeding experience, share your story with us. Learn how it could help make a difference!

Local Service Quality and Complaints Commissioner of the West Island HSSC

If you are still dissatisfied, you can address a complaint to the local service quality and complaints commissioner. In addition, if you need help in filing your complaint, the local service quality and complaints commissioner can assist you or refer you to an organization that has been commissioned by the minister to do so.   514-630-2225, extension 5277

• Complaint Form 
• Pamphlet

Other Resources to Help You Lodge a Complaint:

Users’ Committee of the West Island HSSC

514 630-2225, extension 1453

Residents' Committee of the West Island HSSC

514 620-6310, extension 500

Centre d’assistance et d’accompagnement aux plaintes de l’île de Montréal 

514 861-5998

www.caapidm.ca  

Ombudsman

If you are not satisfied with the response or conclusions of the Local Service Quality and Complaints Commissioner, you may contact the Quebec Ombudsman.

514 873-2032

www.protecteurducitoyen.qc.ca