soins et services
QUICK LINKS TO SERVICESPour consulter
A DOCTOR OR A NURSE
To improve services
All efforts are made to ensure the quality of the services offered at the HSSC. However, you may not be satisfied with the services you have received. If such is the case, you can share your dissatisfaction with the person responsible for the service concerned.
Let us know what you think!
Tell us about your experience at the West Island HSSC, you can send us an email at communications.csss@ssss.gouv.qc.ca.
Breastfeeding, a positive experience
If you had a positive breastfeeding experience, share your story with us. Learn how it could help make a difference!
Local Service Quality and Complaints Commissioner of the West Island HSSC
If you are still dissatisfied, you can address a complaint to the local service quality and complaints commissioner. In addition, if you need help in filing your complaint, the local service quality and complaints commissioner can assist you or refer you to an organization that has been commissioned by the minister to do so. 514-630-2225, extension 5277
Other Resources to Help You Lodge a Complaint:
Users’ Committee of the West Island HSSC
514 630-2225, extension 1453
Residents' Committee of the West Island HSSC
514 620-6310, extension 500
Centre d’assistance et d’accompagnement aux plaintes de l’île de Montréal
514 861-5998
Ombudsman
If you are not satisfied with the response or conclusions of the Local Service Quality and Complaints Commissioner, you may contact the Quebec Ombudsman.
514 873-2032
SATISFIED WITH THE QUALITY OF SERVICES?
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The West Island HSSC is a member of the Montreal Network of Health Promoting Hospitals and CSSSs, affiliated with the World Health Organization (WHO).
